7 Jobs in Carlsbad, CA
Upper Deck is Hiring a Helpdesk Technician Near Carlsbad, CA
This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has through knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, web technologies. This position requires string attention to details and communications skill set.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Experience troubleshooting Mac and Windows operating systems.
- Provide first-line support for IT issues reported by users.
- Triage all help desk tickets and respond / escalation of tickets as required.
- Responsible for tickets involving issues and errors, new hire setup and equipment deployment.
- Provide on site and remote support via phone on / or remote session.
- Perform timely updates for workstation hardware and software upgrades as required.
- Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives.
- Must be able to work independently and be a quick learner.
- Works in conjunction with IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs.
- Perform post-resolution follow up and document resolution.
- Performs other related duties as assigned.
This position will closely interact with the IT Director, IT team members, project stake holders and internal /external project resources.
EDUCATION/YEARS EXPERIENCE
- A certification is preferred.
- 2 years in troubleshooting computer hardware and software issues.
- Knowledge of Microsoft technologies such as Office, Active Directory, servers.
- Knowledge of networking technologies such as IP, DNS, DHCP.
- Familiar with computer hardware and software.
- Strong Problem-solving.
- Ability to work independently as well as in a team.
- Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
- Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
- Exceptional customer service orientation.
- Ability to absorb and retain information quickly.
- Excellent communication and organizational skills as well as the ability to work as part of a team
- A high degree of confidentiality required.
- Ability to work in a fast paced, always changing environment.
- Ability to juggle multiple projects, tasks and issues.
Job Summary
Full Time
$53k-66k (estimate)
04/14/2024
06/12/2024
ceoupperdeck.com
Carlsbad, CA
<25
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The job skills required for Helpdesk Technician include Troubleshooting, Help Desk, Customer Service, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
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An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
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Held desk technician must be customer-oriented and patient to deal with difficult customers.
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will be able to answer queries on basic technical issues and offer advice to solve them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Proven experience as a help desk technician or other customer support role.
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Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
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Step 3: View the best colleges and universities for Helpdesk Technician.
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